Skip to content
Student Shout Out Home

The Student Ambassador Scheme

What is the Student Ambassador scheme?

If you’ve heard of the Student Ambassador scheme but have more questions than answers, you’re in the right place. Becoming a Student Ambassador is rewarding, varied and – you might be pleased to hear – paid!

As a Student Ambassador, you represent and promote the University to prospective students showcasing all we have to offer here at Chester. By sharing your knowledge and own experience of life at Chester, you help the next cohort of students to apply to university as prepared as possible.

You can probably remember how choosing the right university can feel overwhelming. This is where Student Ambassadors really step in; by connecting with visitors and answering their queries, you can help make prospective students feel at ease and informed in their university decision making process.

The great thing about the scheme is that not only is it paid, it can also fit flexibly around your studies.

What does a Student Ambassador do?

The role of a Student Ambassador is varied – there’s so much you can get involved in! There are three core aspects: Events, Academic, and Content Creation.

The main events at the University are Open Days and Applicant Days and during these Student Ambassadors can lead campus tours, signpost visitors, or provide guided tours of the accommodation options available. There are also smaller events such as campus tour days throughout the year and occasionally even the opportunity to travel to HE fairs across the country!

You could also be supporting academics at these events by acting as a course advocate and sharing your learning experience, taking part in presentations and talks or just generally chatting to prospective students.

If you’re a social media whizz or a dab hand at writing, you can be involved in the digital content creation side of things! From creating informative blogs to TikToks or even Instagram takeovers, there are tonnes of jobs to get involved with from our digital team!

You can also get involved with our Unibuddy site, where you can answer questions from prospective students from across the world!

What are the benefits of being a Student Ambassador?

University isn’t just about a degree – it’s about getting involved with new things and building your skills. Being a student ambassador is the perfect opportunity to focus on self-development and employability skills.

Competitive Pay: Earn while you learn

Flexible Hours: Fit shifts around your schedule

Skill Development: Improve communication, teamwork and confidence

CV Boost: Gain experience that stands out to employers

Variety of Roles: Get involved in events like Open Days, support academic staff, and create digital content such as blogs and TikToks

Meet New Friends: Connect and work with fellow students

Full Training Provided: Feel confident and prepared in your role

Make a Difference: Share your student experience and represent your course to future students

Why not check out Yana’s blog about her experience of being a Student Ambassador and watch this short video where Student Ambassador Dallas talks about the different aspects of the role, to give you a further insight into what you can expect from the role!

How to get involved

If you’re eager to embark upon the Student Ambassador scheme and excited to make an impact on prospective students, we’d love to have you on board! Rest assured we provide training before you start so you feel confident and prepared in your new role.

Please note – recruitment for Student Ambassadors only takes place at certain points throughout the year. Keep an eye on CareerHub for the latest vacancies.

Posted in Support and OpportunitiesLeave a Comment on The Student Ambassador Scheme

Chester Students’ Union

Chester Students’ Union (CSU) is an independent organisation focused on helping students to love their student life, and have a strong voice during their time at the University of Chester. While we’re independent, we work closely with the University and have great knowledge of its policies and processes, which means we can provide you with support and representation on a wide range of issues, from social opportunities to academic struggles and disciplinary issues.

We are led by a full-time elected officer team, governed by a Trustee Board, overseen by Student Council, and the services are delivered by our professional staff team.

We serve every single student at the University of Chester, regardless of your campus.

We have four key services that drive everything we do:

  • Voice – represent your views on student experience
  • Opportunities – join a society and run events!
  • Democracy – become one of our officers
  • Advice – seek free and independent advice

Now you know a bit more about us, come and get involved! Whether it’s joining a society, attending one of our events, or representing your course – there are so many ways to engage with your student community.

Be sure to check out our website for all the information you need and follow us on social media!

Keep Connected

Posted in Support and OpportunitiesLeave a Comment on Chester Students’ Union

Disability and Inclusion support

The Disability and Inclusion team are here to support any student who tells us they have a disability; you can do that at any time during your studies.  

You might not think of yourself as disabled, but if you have a condition that affects your day-to-day life, even temporarily, you could be entitled to support.  

Appointments can take place over the telephone, MS Teams, or in person at some sites.   

Advice will vary depending on your situation but will always be guided by you and tailored to your needs.  

All of this support is available free of charge to all students at the University.  
 

We support students with: 

  • Mental health conditions (like anxiety, depression, OCD, PTSD or eating disorders) 
  • Specific Learning Differences (like dyslexia, dyspraxia, or ADHD) 
  • Autism or other communication differences 
  • Neurodiversity  
  • Physical disabilities or mobility issues 
  • Blindness or serious sight problems (not fixed by glasses) 
  • Deafness or serious hearing loss 
  • Long-term health conditions (like cancer, HIV, diabetes, epilepsy, or heart disease) 
  • Any condition that meets the Equality Act definition 
  • Temporary injuries or conditions (like a broken arm) 

We offer information, advice and guidance on a range of areas, examples include: 

  • Reasonable adjustments and support during your studies 
  • Obtaining suitable supporting evidence 
  • Creating Inclusion Plans 
  • Exam arrangements or provision of Support Workers 
  • Academic Skills Tutors to talk through Educational Psychologist reports 

Funding Support: 

  • DSA (Disabled Students’ Allowance) is a grant for UK students. It helps pay for things like equipment, software, or one-to-one support. It’s not based on income and doesn’t need to be paid back
  • ESFA funding is similar support for Apprenticeship students
  • If you’re not eligible for DSA or ESFA (like some international students), we still support you. 

We recognise that managing a disability whilst being a student can be challenging and want you to know that support is available if you need it, here is more information about our Wellbeing and Mental Health team. 

Our Student Assistance Programme is extra support available to all students, alongside what the University already offers. You can get free, confidential help 24/7, every day of the year – just call 0800 028 3766.  

Contact us  

To find out more, or ask about booking an appointment, please email our Student Services Helpdesk at studentservices@chester.ac.uk or call 01244 511550. Opening hours are Monday to Thursday 9am to 5pm, Friday 9am to 4pm.   

More information can be found on our Disability and Inclusion pages.   

Posted in Support and OpportunitiesLeave a Comment on Disability and Inclusion support

Wellbeing & Mental Health at the University of Chester

The Wellbeing and Mental Health team are here for you throughout your studies. They can provide help and support on any issue which may be impacting on your studies.  

Appointments can take place over the telephone, MS Teams, or in person at some sites.  

Advice will vary depending on your situation but will always be guided by you and tailored to your needs. All of this support is available free of charge to all students at the University. 

Student Wellbeing Advisers 

Student Wellbeing Advisers can talk about anything that may be affecting your wellbeing or studies. The Adviser will listen, give advice, and support options, and will create a personalised action plan to support you in your next steps.   

Mental Health Advisers  

Advisers can facilitate self-help, educate around managing mental health and develop safety plans, as well as link in with local mental health services.  

Counsellors 

Counsellors can talk through the issues you’re experiencing and explore coping strategies and techniques for managing your mood. They can address any personal or emotional problems which may impact your time at the University. 

Duty Support 

In more urgent circumstances, we offer same-day appointments with an Adviser. This service is used for students facing a pressing situation, for example a student who is experiencing thoughts of suicide, at risk of homelessness or is a survivor of domestic abuse or sexual violence.  

Student Assistance Programme 

Our Student Assistance Programme is extra support available to all students, alongside what the University already offers. You can get free, confidential help from a counsellor 24/7, every day of the year – just call 0800 028 3766

Networks and sessions  

In addition to our one-to-one support, we also host a number of Student Peer Support Networks. Our networks are safe spaces for students who may have a shared background or be going through similar experiences to connect, support, and share tips and information with each other.  

We currently have the following networks:  

  • Student Parent Support Network  
  • Student Menopause Support Network  
  • Student LGBTQ+ Support Network 
  • Men’s Space Support Network 
  • Care Experienced Peer Support Group 
  • Estranged Students Peer Support Group 
  • Carer Peer Support Group 
  • Refugee Peer Support Group 

We also offer group-based sessions on a range of supportive topics throughout the academic year. Click here to view upcoming sessions and to find out more about our student networks.  

Contact us 

To find out more, or ask about booking an appointment, please email our Student Services Helpdesk at studentservices@chester.ac.uk or call 01244 511550. Opening hours are Monday to Thursday 9am to 5pm, Friday 9am to 4pm.  

More information can be found on our Wellbeing and Mental Health page.    

Reporting Unacceptable Behaviour 

If you, or someone you know, has experienced or witnessed unacceptable behaviour such as harassment, discrimination, sexual violence, abuse, bullying or hate crime you can report it using our simple reporting tool: Report a Concern

Our Data Processing and Privacy Notice describes how and why we collect and use personal information about you: Privacy Statement. 

Posted in Support and OpportunitiesTagged , , Leave a Comment on Wellbeing & Mental Health at the University of Chester

Money and Finance

‘Your Money’ Financial Support team 

Working as part of the university Student Services department, the ‘Your Money’ team is here to help you manage your finances whilst studying at Chester.  

Whether you’re starting university for the first time or returning to education after a break, the team can provide;  

  • One-to-one support in areas such as money management, budgeting, and student finance. 
  • Information about additional funding, and eligibility assessments for awards from our bursaries or Student Support Fund.     

To find out more about the service, please visit the Your Money Portal page or contact the Student Services Helpdesk at: 

Contacting our Finance Department 

Occasionally you may need to contact our Finance Department about your fees, invoices, sponsors, refunds, payments, or payment plans.   

You can contact them via the Raise a Query button through your invoice/reminder email, or by email or phone. 

Please note: if you receive funding from the Student Loans Company (SLC) as a tuition fee loan, you will NOT receive an invoice. We will invoice SLC directly – you do not need to do anything. 

The information below mainly relates to international students, students who being sponsored or students who are self-funding. 

Contact information 

The most effective way to contact the Finance Department is to click on the “Raise a Query” button on your invoice/reminder email. 

If you have not received an invoice or reminder message and are not funded through the Student Loans Company (SLC), please email: 

If your query is urgent, please call: 

The opening times are: 

  • Monday-Thursday: 9am-5pm 
  • Friday: 9am-4pm 

How to pay 

Self-funded students 

All fee-paying students (not funded through the Student Loan Company (SLC) or sponsored students) will receive an email including their invoice and a link to make payment. This email will include three buttons – “Pay Now”, “Query” and “Invoice Summary”. 

– The “Pay Now” button will direct you to our Convera secure payment portal where you can make your payment 

– The “Query” button allows you to contact the Finance Department with any queries about fees, payments or payment plans.  

– The “Invoice Summary” button shows details of your invoice. 

UK self-funding students will be invoiced following enrolment.  On receipt of the invoice, you will be offered the choice of payment plans through the University finance system.  

Students who are being sponsored 

If you are being sponsored, you MUST send a letter of authorisation or a purchase order from your sponsor to the Finance Department fees@chester.ac.uk. Our Finance Department will then invoice your sponsor directly.   

A letter or purchase order is required for each academic year of study. The sponsor will be invoiced for the full amount of their sponsorship for the academic year, and this is payable in full on receipt of invoice. If our Finance Department do not receive confirmation of sponsorship, students will be held personally liable for the fees. 

International students 

  • Details of how to make payment and the different payment plans available will be included in your offer letter. 
  • The University partner with Convera. Convera GlobalPay for Students offers a simple, secure, and smart way to pay fees online. Convera’s platform is trusted by 800+ institutions worldwide to enable payments in 140+ currencies across 200+ countries and territories. 

IMPORTANT – Please allow at least two working days for payments to be received and recognised by the University due to the transfer time through the banking network.  

Please do not contact us before this time to enquire if we have received the payment as we will be unable to answer your query. 

Payments made through Convera will provide students with a receipt and their status can be tracked online. 

For your safety we do not under any circumstances accept cash payments. 

Posted in Support and OpportunitiesTagged , , , Leave a Comment on Money and Finance

Sexual Violence Liaison Officer (SVLO) Service

The SVLO service supports victims and survivors of sexual violence. It doesn’t matter if it happened before you started university, involved another student, or happened outside of university premises – an SVLO can support you.  

What is an SVLO? 

SVLOs are a range of university staff selected by Student Services to become their key representatives in responding to disclosures of sexual violence.   

Two three-day courses provide SVLOs with enhanced awareness and understanding of sexual violence, including understanding the impact and needs of victims, how to work in partnership with other agencies involved (including the police) and how and when to make referrals to external support services.  

The course also focuses on the legal implications of sexual violence and the court process, including internal investigations and what is required from the university. SVLOs are tested after both modules of the course and must pass the course before they can become an accredited SVLO.  

SVLOs support students without judgement and use their comprehensive knowledge of support services and reporting options to create a personalised action plan. The service is led by your choices, so you decide which (if any) referrals are made on your behalf.   

You can access the SVLO service by using our Report a Concern tool, emailing report@chester.ac.uk or by contacting our Student Services Helpdesk on 01244 511550. Opening hours are Monday to Thursday 9am to 5pm, Friday 9am to 4pm. 

Please click here for more information on the service.  

Please remember – the SVLO service is not an emergency service. If you or anyone else are in immediate danger or need medical help, call 999 for emergency support.  

Our Data Processing and Privacy Notice describes how and why we collect and use personal information about you – Privacy Statement.  

Posted in Support and OpportunitiesTagged , , , , Leave a Comment on Sexual Violence Liaison Officer (SVLO) Service

Careers Workshops

Start Date:

End Date:

Location:

Get involved in our Career Workshops to gain and develop the skills, knowledge and attributes to help you succeed.

Read More
Posted in EventsLeave a Comment on Careers Workshops

Induction – Welcome Week Warrington 2022

Start Date: 17 September 2022 9:00 am

End Date: 23 September 2022 4:00 pm

Location:

Congratulations on gaining your place at the University of Chester!

Our Welcome Week aims to help you understand your course, get to know more about Chester, make new friends and have some fun! University can seem daunting at first, but by the end of Welcome Week we hope that you are settled in and feeling at home. The University of Chester is a friendly community, and we are here to you help you every step of the way.

Research shows that those who get involved from the outset are more likely to succeed at University – they become more engaged students – but this involvement will be different for everyone. Not everyone socialises in the same way and you will all have different interests so our advice is look carefully at what is on offer and find something to be involved in sooner rather than later!

We have prepared this summary of events to let you know what you’ll be doing during Welcome Week. There’s also a checklist of tasks for you to complete before you arrive. You can also find out lots of information about student life at the University of Chester, as well as more detailed information on what you will be doing during Welcome Week, including a range of social and academic events designed to help ease you in to university life, on our Pre-Arrival Student Site (PASS) pass.chester.ac.uk

Read More
Posted in EventsLeave a Comment on Induction – Welcome Week Warrington 2022

Induction – Welcome Week Shrewsbury 2022

Start Date: 17 September 2022 12:00 am

End Date: 23 September 2022 12:00 am

Location:

Congratulations on gaining your place at the University of Chester!

Our Welcome Week aims to help you understand your course, get to know more about Shrewsbury, make new friends and have some fun! University can seem daunting at first, but by the end of Welcome Week we hope that you are settled in and feeling at home. The University of Chester is a friendly community, and we are here to you help you every step of the way.

Research shows that those who get involved from the outset are more likely to succeed at University – they become more engaged students – but this involvement will be different for everyone. Not everyone socialises in the same way and you will all have different interests so our advice is look carefully at what is on offer and find something to be involved in sooner rather than later!

We have prepared this summary of events to let you know what you’ll be doing during Welcome Week. There’s also a checklist of tasks for you to complete before you arrive. You can also find out lots of information about student life at the University of Chester, as well as more detailed information on what you will be doing during Welcome Week, including a range of social and academic events designed to help ease you into university life, on our Pre-Arrival Student Site (PASS) pass.chester.ac.uk

Read More
Posted in EventsLeave a Comment on Induction – Welcome Week Shrewsbury 2022

Induction – Welcome Week Chester 2022

Start Date: 17 September 2022 12:00 am

End Date: 23 September 2022 12:00 am

Location:

Congratulations on gaining your place at the University of Chester!

Our Welcome Week aims to help you understand your course, get to know more about Chester, make new friends and have some fun! University can seem daunting at first, but by the end of Welcome Week we hope that you are settled in and feeling at home. The University of Chester is a friendly community, and we are here to you help you every step of the way.

Research shows that those who get involved from the outset are more likely to succeed at University – they become more engaged students – but this involvement will be different for everyone. Not everyone socialises in the same way and you will all have different interests so our advice is look carefully at what is on offer and find something to be involved in sooner rather than later!

We have prepared this summary of events to let you know what you’ll be doing during Welcome Week. There’s also a checklist of tasks for you to complete before you arrive. You can also find out lots of information about student life at the University of Chester, as well as more detailed information on what you will be doing during Welcome Week, including a range of social and academic events designed to help ease you in to university life, on our Pre-Arrival Student Site (PASS) pass.chester.ac.uk

Read More
Posted in EventsLeave a Comment on Induction – Welcome Week Chester 2022