The Wellbeing and Mental Health team are here for you throughout your studies. They can provide help and support on any issue which may be impacting on your studies.
Appointments can take place over the telephone, MS Teams, or in person at some sites.
Advice will vary depending on your situation but will always be guided by you and tailored to your needs. All of this support is available free of charge to all students at the University.
Student Wellbeing Advisers
Student Wellbeing Advisers can talk about anything that may be affecting your wellbeing or studies. The Adviser will listen, give advice, and support options, and will create a personalised action plan to support you in your next steps.
Mental Health Advisers
Advisers can facilitate self-help, educate around managing mental health and develop safety plans, as well as link in with local mental health services.
Counsellors
Counsellors can talk through the issues you’re experiencing and explore coping strategies and techniques for managing your mood. They can address any personal or emotional problems which may impact your time at the University.
Duty Support
In more urgent circumstances, we offer same-day appointments with an Adviser. This service is used for students facing a pressing situation, for example a student who is experiencing thoughts of suicide, at risk of homelessness or is a survivor of domestic abuse or sexual violence.
Student Assistance Programme
Our Student Assistance Programme is extra support available to all students, alongside what the University already offers. You can get free, confidential help from a counsellor 24/7, every day of the year – just call 0800 028 3766.
Networks and sessions
In addition to our one-to-one support, we also host a number of Student Peer Support Networks. Our networks are safe spaces for students who may have a shared background or be going through similar experiences to connect, support, and share tips and information with each other.
We currently have the following networks:
- Student Parent Support Network
- Student Menopause Support Network
- Student LGBTQ+ Support Network
- Men’s Space Support Network
- Care Experienced Peer Support Group
- Estranged Students Peer Support Group
- Carer Peer Support Group
- Refugee Peer Support Group
We also offer group-based sessions on a range of supportive topics throughout the academic year. Click here to view upcoming sessions and to find out more about our student networks.
Contact us
To find out more, or ask about booking an appointment, please email our Student Services Helpdesk at studentservices@chester.ac.uk or call 01244 511550. Opening hours are Monday to Thursday 9am to 5pm, Friday 9am to 4pm.
More information can be found on our Wellbeing and Mental Health page.
Reporting Unacceptable Behaviour
If you, or someone you know, has experienced or witnessed unacceptable behaviour such as harassment, discrimination, sexual violence, abuse, bullying or hate crime you can report it using our simple reporting tool: Report a Concern.
Our Data Processing and Privacy Notice describes how and why we collect and use personal information about you: Privacy Statement.