The University of Chester is committed to providing a supportive and inclusive environment for all members of our university community. We value equality and diversity and promote respect.
We work in partnership with Chester Students’ Union, third sector, local councils and our local community to keep all members of the University and wider community safe.
As a member of the University, we ask all students to behave responsibly and respectfully to others, whether they’re other students, members of staff, visitors or members of the local community.
By accepting an offer of a place at the University, you agreed to abide by all relevant policies and regulations of the University. If you’re on a Professional Course such as nursing, medicine, teaching or social work, this includes the Student Professional Suitability Procedure
We ask that all students familiarise themselves with the Student Code of Conduct.
Proctor’s Office
The University Proctor is responsible for the investigation of all reports of student misconduct and the management of student complaints against the University.
They also investigate professional suitability issues concerning University of Chester students on courses that lead to registration with a professional body. Reports can come from staff at the University, members of the public and other students.
As a student, you can also make a formal complaint to the Proctor’s Office concerning:
- the provision of programmes or part of your programme of study
- services or facilities of the University
- action or lack of action by the University
Click here to view the Student Complaints Procedure or access the Student Complaints Form here.
Student misconduct is dealt with under the Student Disciplinary Procedure.
Help and Support
If you’re experiencing behaviour which is affecting your wellbeing, you can contact the Proctor’s Office for some advice and guidance.
The Proctor will ensure that you are supported through the process by referring you to an appropriate Student Service such as Wellbeing and Mental Health or by signposting you to the Chester Students’ Union Advisors.
Contact
Opening hours are Monday to Thursday 9am to 5pm, Friday 9am to 4pm.
Report a Concern
If you or someone you know has experienced or witnessed unacceptable behaviour such as harassment, discrimination, sexual assault, abuse, bullying or hate crime you can report it via our Report a Concern service.
All students, staff, visitors and employers can report using this tool. You can report an incident wherever it has occurred, for example off site, during a placement and in the workplace.
You can also email: report@chester.ac.uk.
Living off site
Students living in the local community and away from our university sites are the best ambassadors for the University and we appreciate you behaving appropriately and being considerate of your neighbours.
Please do your best to remember that your neighbours may have a different schedule and may not want to be woken at 2am.
Members of the public can contact the Proctor’s Office to raise issues of:
If you are unsure how to deal with your bins, information is available on your local Council websites:
If you need advice on living off campus please contact the Community Liaison Manager on community@chester.ac.uk
Resolving Housemate Conflict
Even best friends fall out sometimes. If student housemates have had a serious falling out, the situation can be stressful and affect everyone’s wellbeing. Low-level disagreements can escalate quickly if they are not addressed as soon as possible.
Here is our advice on how to sort them out. Housemate Conflict Advice.
