By working together, we can create a safe and secure environment for all students, staff and visitors at our sites.

Please ensure you wear your lanyard which displays your student ID at all times when you are on any of our sites. This helps us to keep our students, staff and sites safe and secure. 

Our sites are covered by CCTV which is monitored for everyone’s safety by Security.  

In an emergency 

If you or someone else is in need of emergency services (fire, police or ambulance) help while on campus please call 999 

Please then alert the Security Team (details below) so that they can offer you and the services support. 

Security Team 

Our Security team is your first port of call for help and emergency support contact outside of the normal University opening hours (9am-5.30pm). 

The team work on a rota basis to provide a 24/7 service, 365 days of the year. This means they can provide a safe and secure environment at our sites for students, staff and visitors alike. 

Our Security team:  

• provide security, first aid, and first response welfare support to students.   

• respond to calls from students, staff and local residents regarding a range of issues on and off site.  

• liaise with teams across the University, including the Proctor’s Office, the Residential Support Team, Student Support and Guidance, and Wellbeing and Mental Health and external services such as the emergency services on an almost daily basis.  

• operate and monitor the University’s comprehensive CCTV system.  

• are key holders for all university properties on and off site and respond to Intruder/Fire alarm activations as and when needed.   

• monitor and manage car parking on site, issuing warning and Parking Charge Notices when appropriate.  

Contact 

Exton Park: 

Call: 01244 511541 

At Exton Park, our Security team are located at the main entrance to the site (off Parkgate Road). 

University Centre Warrington: 

Call: 07584 182856 (Time Square) or 07584182738 (Remond House).

Security is based in the vicinity of the main entrances at both Time Square and Remond House during opening hours.  

Our other sites are supported by site facilities staff with security responsibilities and dedicated security guards. 

They may be contacted via site Reception on the following numbers:  

• Creative Campus Kingsway: 01244 515876  

• Queen’s Park: 01244 511910   

• Wheeler: 01244 512600  

• University Centre Birkenhead (Marriss House): 01244 513 880

Hollie Guard App  

The Hollie Guard app has many useful features, including:  

Alert 

Pressing the alert button sets off an alert and activates your phone’s camera, sending a message and recording to your emergency contacts.  

Meeting Timer 

If you feel like you’re entering a potentially dangerous situation, you can set a timer. The timer will countdown until you deactivate it. If you don’t deactivate it, it will raise an alert.  

Journey 

You can set a start and end point for your journey. The app will then monitor your journey and alert your contacts when you arrive or if you raise an alarm.  

Download the app now:  

• App Store 

• Play Store 

Report a Concern 

If you or someone you know has experienced or witnessed unacceptable behaviour such as harassment, discrimination, sexual assault, abuse, bullying or hate crime you can report it via our Report a Concern service. 

All students, staff, visitors and employers can report using this tool. You can report an incident wherever it has occurred, for example off site, during a placement and in the workplace.  

You can also email: report@chester.ac.uk.