Skip to content
Student Shout Out Home

Top tips for spotting a student loan scam

Did you know that students are one of the key target audiences for scams? In particular, scammers are most prolific at the start of each term when you’ve just been received the latest instalment of your student loan from the Student Loans Company (SLC).

Check out SLC’s top tips for spotting and stopping a scam:

Check the quality of the communication – misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing.

Keep an eye out for any emails, phone calls or SMS messages you think are suspicious, especially around the time you’re expecting a payment.

Scam emails and text messages are often sent in bulk to many people at the same time and are unlikely to contain both your first and last name. These commonly start – ‘Dear Student’ – so be on guard if you see one like this.

Messages that convey a sense of urgency are also unlikely to be genuine – for example ‘failure to respond in 24 hours will result in your account being closed’.

Think before you click. If you receive an email or SMS that contains a link that you’re not sure of, then hover over it to check that it goes where it’s supposed to. If you’re still in any doubt don’t risk it, always go direct to the source rather than clicking on a potentially dangerous link.

Scammers can use a variety of methods to try and get you to pay money or share personal details, including the use of fraudulent phone calls, social posts and direct messaging on digital platforms. If you are suspicious of being contacted, always use official phone numbers, your online account and official communication channels to verify the contact you received is genuine.

You should also be mindful of the information that you share about yourself on social media, and elsewhere online, to help guard against identity theft. Identity theft happens when fraudsters access information about a person’s identity, such as their name, date of birth, customer reference number, course information or their current or previous addresses to impersonate them online and over the phone.

Check out this additional guide to how to identify a scam.

SLC also has a range of methods to protect students, including sending a SMS to customers in England if a change has been made to their banks details and asking them to confirm the change. If a customer hasn’t changed their details but receives a message, they should log into their online account to review their information.

SLC will also never ask students to provide their personal or financial information via email or text message. If a student receives a suspicious message, they should report it to SLC’s Economic Crime Unit immediately by emailing report@phishing.gov.uk and calling the dedicated hotline on 0300 100 0059.  Students can also report a scam text to the National Cyber Security Centre. Neither SLC or Student Finance England (SFE) provide any services through WhatsApp and will never initiate contact with a student through social media channels to discuss their application or student finance entitlement. If a customer receives a communication from SFE that they are unsure of, they should log into their online account to verify if it’s genuine.

There is also a range of additional advice and information on recognising and avoiding scams from Action Fraud, the UK’s national reporting centre for fraud and cybercrime, as well as Stop! Think Fraud, a campaign from the Home Office.

Posted in News/FeaturesTagged , ,

Calm & Cultivate

Start Date: 29 January 2026 11:00 am

End Date: 29 January 2026 3:00 pm

Location: Community Hub, Exton Park

Recharge and refresh – tea, talk and gardening for your wellbeing.

11am-12.30pm and 1.30pm and 3pm.

Read More
Posted in EventsTagged , ,

Holocaust Memorial Day Service

Start Date: 27 January 2026 12:00 pm

End Date: 27 January 2026 12:30 pm

Location: Chapel, Exton Park

Join us for a special service to mark Holocaust Memorial Day at the University.

Read More
Posted in EventsTagged

Computer Gaming

Start Date: 19 January 2026 12:00 pm

End Date: 19 January 2026 1:30 pm

Location: Community Hub, Exton Park

Join us for Nintendo Switch gaming upstairs in the Hub.

Read More
Posted in EventsTagged , ,

Gardening

Start Date: 22 January 2026 11:00 am

End Date: 22 January 2026 3:00 pm

Location: Community Hub, Exton Park

Have a go at planting your own pot plant and pot decorating.

11am-12.30pm and 1.30pm and 3pm.

Read More
Posted in EventsTagged , ,

Gardening

Start Date: 15 January 2026 11:00 am

End Date: 15 January 2026 3:00 pm

Location: Community Hub, Exton Park

Have a go at planting your own pot plant and pot decorating.

11am-12.30pm and 1.30pm and 3pm.

Read More
Posted in EventsTagged , ,

Student Services Spotlight – University of Sanctuary: How to be involved

Start Date: 25 February 2026 10:00 am

End Date: 25 February 2026 10:20 am

Location: Online

This 15-minute spotlight session will introduce what it means for Chester to be a University of Sanctuary. You’ll learn how the university works to create a welcoming and supportive environment for people seeking sanctuary and how these values are reflected across campus life.

The session will also highlight simple ways staff and students can get involved and help make Chester a place of safety, inclusion, and belonging for all.

Teams link

Read More
Posted in EventsTagged , ,

Student Services Spotlight – Student Services Helpdesk

Start Date: 11 March 2026 10:00 am

End Date: 11 March 2026 10:20 am

Location: Online

Join us for a 15 minute spotlight session to learn more about the Student Services Helpdesk.

We will cover how to get in touch with us, the range of support that is available to you through the Helpdesk and what to expect when you reach out to us.

Whether you are looking for support from Student Services now or you would like to learn more should you need us in the future, this session will help you to feel more confident in getting in touch.

Teams link

Read More
Posted in EventsTagged ,

Student Services Spotlight – Pathway to Success: Supporting Student Transition at the University of Chester

Start Date: 4 February 2026 10:00 am

End Date: 4 February 2026 10:20 am

Location: Online

This session introduces Pathway to Success, a new transition and early-engagement that was trialled this academic year to better support students from pre-arrival through their first weeks at university.

The session will outline:

  • The challenges students commonly experience during transition into higher education.
  • The rationale for developing Pathway to Success and why a more structured, joined-up approach is being piloted this year
  • The key components of the model, including pre-arrival support and targeted interventions
  • How the approach aims to improve student confidence, engagement, and continuation
  • What the trial involves, how it will be evaluated, and opportunities for feedback and involvement

While primarily aimed at staff with an interest in student experience, support, teaching, or retention, the session is open to all staff and students who want to understand how the University is strengthening support during the transition into university life.

Teams link

Read More
Posted in EventsTagged ,

Student Services Spotlight – International Student Arrival: Pre-Arrival Information, Toolkit, and Handbook

Start Date: 15 January 2026 10:00 am

End Date: 15 January 2026 10:20 am

Location: Online

The Student Experience Team will introduce the International Student Handbook and Toolkit and explain how these resources can be used to support students before they travel and during their first weeks at the University of Chester.

The session will cover key pre-arrival information, what students can expect when arriving in the UK, important next steps before enrolment, and where to find accurate and up-to-date guidance and support. This session is particularly useful for staff who support international students, as well as students who would like a clear overview of the pre-arrival process.

There will be time for questions at the end of the session.
For any questions about this session, please contact studentexperience@chester.ac.uk.

Teams link

Read More
Posted in EventsTagged , , ,