Did you know that students are one of the key target audiences for scams? In particular, scammers are most prolific at the start of each term when you’ve just been received the latest instalment of your student loan from the Student Loans Company (SLC).
Check out SLC’s top tips for spotting and stopping a scam:
Check the quality of the communication – misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing.
Keep an eye out for any emails, phone calls or SMS messages you think are suspicious, especially around the time you’re expecting a payment.
Scam emails and text messages are often sent in bulk to many people at the same time and are unlikely to contain both your first and last name. These commonly start – ‘Dear Student’ – so be on guard if you see one like this.
Messages that convey a sense of urgency are also unlikely to be genuine – for example ‘failure to respond in 24 hours will result in your account being closed’.
Think before you click. If you receive an email or SMS that contains a link that you’re not sure of, then hover over it to check that it goes where it’s supposed to. If you’re still in any doubt don’t risk it, always go direct to the source rather than clicking on a potentially dangerous link.
Scammers can use a variety of methods to try and get you to pay money or share personal details, including the use of fraudulent phone calls, social posts and direct messaging on digital platforms. If you are suspicious of being contacted, always use official phone numbers, your online account and official communication channels to verify the contact you received is genuine.
You should also be mindful of the information that you share about yourself on social media, and elsewhere online, to help guard against identity theft. Identity theft happens when fraudsters access information about a person’s identity, such as their name, date of birth, customer reference number, course information or their current or previous addresses to impersonate them online and over the phone.
Check out this additional guide to how to identify a scam.
SLC also has a range of methods to protect students, including sending a SMS to customers in England if a change has been made to their banks details and asking them to confirm the change. If a customer hasn’t changed their details but receives a message, they should log into their online account to review their information.
SLC will also never ask students to provide their personal or financial information via email or text message. If a student receives a suspicious message, they should report it to SLC’s Economic Crime Unit immediately by emailing report@phishing.gov.uk and calling the dedicated hotline on 0300 100 0059. Students can also report a scam text to the National Cyber Security Centre. Neither SLC or Student Finance England (SFE) provide any services through WhatsApp and will never initiate contact with a student through social media channels to discuss their application or student finance entitlement. If a customer receives a communication from SFE that they are unsure of, they should log into their online account to verify if it’s genuine.
There is also a range of additional advice and information on recognising and avoiding scams from Action Fraud, the UK’s national reporting centre for fraud and cybercrime, as well as Stop! Think Fraud, a campaign from the Home Office.